Support

Contact

If something is not working, email support@sidetext.eu. Tell us which device you are using and which version of the app, so we can help you faster. You will find the version in the app under Settings, About.

Sidetext is made by a small team. We do our best to respond within a few working days.

Reporting illegal content: if you see something on Sidetext or in a Sidetext channel that you believe is illegal, email abuse@sidetext.eu, also if you have no account. Include the link to the channel or post and why you think it is illegal.

Deleting your account. You can do this in the app under Settings > Account > Delete account, with the “Delete permanently” button; you need your password for this. If you can no longer log in, email support@sidetext.eu from the email address on your account, or mention the phone number linked to your account, and ask for deletion. All your data is gone within 60 days: within 30 days from our database, and within another 30 days from our off-site backup.

Frequently asked questions

Which devices does Sidetext work on?

iPhone, Android, Mac, Windows and Linux.

What do I need to create an account?

A username and an email address. No phone number required.

Can you read my messages?

Not in direct and group conversations. Those are end-to-end encrypted with Housekey: messages and attachments (text, photos, files, voice messages, video, location), and reactions and polls too. Only the people in the conversation can read them. Not end-to-end encrypted: GIFs and stickers, which refer to a public catalogue, announcement channels in communities, and public channels, which are public by design. To deliver messages we do see who talks with whom, when, and how large messages are. Our privacy policy explains this in more detail.

Where are your servers?

In Europe.

How do I delete my account?

In the app under Settings > Account > Delete account, with the “Delete permanently” button. You need your password for this.

What happens to my messages when I delete my account?

They are permanently erased from our database after 30 days. After that they can remain in our off-site backup for up to another 30 days, so within 60 days of deletion all your data is gone.

I cannot log in any more, what now?

On the login screen there is a “Forgot password” option. That lets you set a new password using your email address.

Reporting a problem

If you find a bug, email support@sidetext.eu with a description of what you did and what happened. A screenshot helps.